Last updated: October 21, 2026
JA Torres Malabanan Siphoning (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit this website or contact us, why we collect it, and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1. Who we are
JA Torres Malabanan Siphoning provides septic tank siphoning, declogging, drain cleaning and plumbing services in Metro Manila and nearby provinces.
Address: Blk 5, Bankers Village, 10 M Victoria St, Barangay 167, Caloocan, Metro Manila, 1426, Philippines
2. Information we collect
Information you give us
- Quote and contact requests — your name, email address, phone number, location (city/barangay) and a description of the problem.
- Calls, SMS, Viber and Facebook Messenger — your phone number or account name and anything you tell us so we can schedule and complete the service.
- Service records — service address, job details, quotation and payment records.
Information collected automatically
- Technical data — IP address, browser and device type, pages visited and time of visit, recorded in server logs for security and to keep the website working.
- Cookies and similar technologies — only necessary cookies are used unless you agree to more. See our Cookie Policy.
We do not knowingly collect sensitive personal information, and our website is not intended for children.
3. Why we use your information
| Purpose | Lawful basis |
|---|---|
| Replying to enquiries, giving quotations and scheduling service visits | Steps you request before entering into a service agreement, and performing that agreement |
| Doing the work, issuing receipts and keeping service records | Contract and legal obligations (e.g. tax and business records) |
| Website security, spam and fraud prevention | Our legitimate interest in protecting our customers and systems |
| Website statistics (Google Analytics) and measuring our ads (Google Ads) | Your consent — given or refused in the cookie banner |
We do not sell your personal information.
4. Who we share it with
We share information only with service providers that help us run our business, under confidentiality and data-protection obligations:
- Website hosting — our hosting provider stores this website and its data.
- Google — Google Analytics and Google Ads (only with your consent), Google Maps (only after you load the map), Facebook videos on our gallery page and a YouTube video on our homepage (only after you press play), and Google reviews shown on our site.
- Cloudflare Turnstile — protects our contact form from spam.
- Trustindex — displays our Google reviews.
- Email delivery — sends contact-form messages to our team.
- Meta (Facebook / Messenger) and Viber — only when you choose to contact us through them; their own privacy policies apply.
Some providers process data outside the Philippines. Where this happens we rely on providers that apply appropriate safeguards. We may also disclose information when required by law or by a lawful order of a government authority.
5. How long we keep it
- Enquiries that do not become a booking: up to 12 months.
- Customer and service records: as long as needed for the service and as required by Philippine tax and business laws.
- Analytics data: according to the retention set in Google Analytics (no longer than 14 months).
When information is no longer needed, we delete or anonymise it securely.
6. How we protect it
We use organisational, physical and technical measures, including encrypted connections (HTTPS), access controls, login protection, malware scanning, security updates and regular backups. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the National Privacy Commission of a personal data breach as required by law.
7. Your rights
Under the Data Privacy Act you have the right to:
- be informed about how your personal data is processed;
- access your personal data;
- object to processing, and withdraw consent at any time;
- correct inaccurate or incomplete data;
- erasure or blocking of data that is no longer needed or was unlawfully obtained;
- data portability — receive your data in a commonly used electronic format;
- damages for inaccurate, incomplete, outdated, false or unlawfully obtained data; and
- file a complaint with the National Privacy Commission.
You can change your cookie choices at any time:
8. Contact us about privacy
To use your rights or ask about this policy, contact us through our contact page or call / text:
- 0995-357-0018 (Viber)
- 0917-781-2585 (Globe)
- 0927-621-3352 (Globe)
- 0916-714-4772 (Globe)
- 0928-684-5511 (Smart)
- 0912-745-5325 (TNT)
We may ask you to verify your identity before acting on a request, and we aim to respond within 15 working days.
9. Changes to this policy
We may update this policy when our services or the law change. The latest version is always on this page with its “Last updated” date.